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  • I have a problem with my payment.
    Please contact us for help by email info@london-apparel.com
  • What's the best t-shirt for summer?
    It all depends on your style and preferences. If you're looking for a lightweight, breathable T-shirt, I'd recommend organic cotton. If you're looking for a dressier t-shirt, I'd recommend a linen t-shirt.
  • Do you offer international delivery?
    Yes, we deliver worldwide. Delivery costs vary depending on the destination country.
  • Fournissez vous des informations du suivi/tracking du produit?
    Yes, wait 3 days after your order and ask us via email at info@london-apparel.com
  • What is your returns policy?
    We offer free returns within 30 days of purchase. You can find more information about our returns policy here.
  • I have not received an order confirmation.
    Please check your spam or junk folder. If you still cannot find your order confirmation, please contact us.
  • What payment methods do you accept?
    We accept credit cards, PayPal and bank transfers.
  • Some items are missing from my order. What happens?
    Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.
  • J’ai reçu un article endommagé. Que puis-je faire ?
    We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@london-apparel.com and we will send you a similar replacement item as quickly as possible.
  • I still haven't received my order. What's taking so long?
    We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package, or would like to make an enquiry, please contact us by e-mail at info@london-apparel.com.
  • Where do we ship your product from?
    Our offices are located in Cardiff, UK. Our international warehouse is located in China.
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